1. Purpose of This Policy

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This Privacy Policy explains how The Brickery Cafe Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information.

For the purposes of this policy, “personal information” means any information that can identify you directly or indirectly, such as your name, contact details, or address.

By visiting our website, making a purchase, attending our events, or otherwise interacting with us, you acknowledge and accept the practices described in this Privacy Policy.

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2. Information We Collect

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We may collect personal information from you when:

• You submit an enquiry via our website, email, telephone, or in person

• You make a booking, purchase, or payment (online or in person)

• You register for events, loyalty schemes, or promotions

• You interact with us through social media or other digital platforms

• You participate in surveys or provide feedback

The types of personal information we may collect include:

• Full name

• Email address

• Telephone number

• Billing or delivery address (where applicable)

We may also collect non-personal data such as browser type, device information, pages visited, and referring websites. This information is used in an aggregated form to help us understand website usage and improve our services.

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3. How We Use Your Information

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We process personal information for one or more of the following purposes:

• To process bookings, orders, and payments

• To communicate with you regarding enquiries, bookings, or feedback

• To provide customer support and manage our relationship with you

• To send marketing communications where you have given consent

• To improve our services, offerings, and customer experience

• To comply with legal, regulatory, and accounting obligations

• To analyse trends and customer preferences

Our lawful bases for processing personal data include the performance of a contract, compliance with legal obligations, legitimate interests, and your consent (where required).

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4. Marketing Communications

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We will only send marketing communications where you have actively opted in to receive them.

You may withdraw your consent at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

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5. Data Sharing

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We do not sell, rent, or trade your personal information to third parties.

We may share your information only where necessary with trusted third-party service providers, including:

• Payment processing providers

• Delivery or logistics providers

• IT, booking, and website service providers

These third parties are required to handle your data securely and only for the purposes for which it has been shared.

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6. Data Retention

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We retain personal information only for as long as necessary to:

• Provide the services you have requested

• Meet legal, accounting, or regulatory requirements

• Resolve disputes or enforce agreements

When personal information is no longer required, it is securely deleted or anonymised.

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7. Your Rights

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Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data where legally permitted

• Object to or restrict certain types of processing

• Withdraw consent for marketing communications at any time

To exercise your rights, please contact: info@thebrickerycafe.co.uk

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8. Security Measures

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We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.

While we take reasonable steps to safeguard your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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9. Cookies and Tracking Technologies

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Our website may use cookies and similar technologies to enhance functionality and analyse website traffic.

You can manage or disable cookies through your browser settings, although doing so may affect website functionality.

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10. Third-Party Links

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Our website and social media channels may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies.

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11. Policy Updates

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website. Where appropriate, significant changes may be communicated directly to you.

 

12. Contact Us

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If you have any questions about this policy or our handling of your personal information, please contact:

The Brickery Cafe Ltd
12 Kingcup Avenue
Hemel Hempstead, Herts, HP2 4GF
Telephone: +44 01923609649
Email: info@thebrickerycafe.co.uk