​1. Purpose of This Policy

This Privacy Policy explains how The Brickery Cafe Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information.

 

For the purposes of this document, “personal information” means any data that can identify you directly or indirectly, such as your name, contact details, or address.

 

By visiting our website, making a purchase, attending our events, or otherwise interacting with us, you agree to the terms set out in this policy.

 

2. Information We Collect

We may collect personal information from you in the following situations:

• When you submit an enquiry via our website or in person

• When you register for events, loyalty schemes, or promotions

• When you make a purchase (in person or online)

• When you interact with us via social media or other digital platforms

• When you participate in surveys or provide feedback

 

The type of information we may request includes:

• Full name

• Email address

• Telephone number

• Delivery address (for catering or merchandise orders)

 

We may also collect non-personal data such as browser type, device information, pages visited, and referring websites, to help us understand website usage and improve our services.

 

3. How We Use Your Information

We process personal data for the following purposes:

• To fulfil orders, bookings, or service requests

• To communicate with you about your order, enquiry, or feedback

• To send marketing communications (only if you have opted in)

• To improve our products, services, and customer experience

• To comply with legal and regulatory requirements

• To analyse trends and customer preference

 

4. Marketing Communications

We will only send you marketing material if you have given explicit consent.

You may withdraw this consent at any time by contacting us or clicking the “unsubscribe” link in our emails.

 

5. Data Sharing

We do not sell your personal data to third parties.

We may share information only where necessary with trusted service providers, such as:

• Payment processors

• Delivery and logistics providers

• IT and website maintenance services

 

These third parties are required to process your data securely and only for the purpose agreed.

 

6. Retention of Data

We will retain your personal information only for as long as necessary to:

• Provide you with the services you requested

• Meet our legal obligations

• Resolve disputes and enforce agreements

 

Once it is no longer required, your data will be securely deleted.

 

7. Your Rights

Under data protection laws, you have the right to:

• Request a copy of the personal data we hold about you

• Ask for corrections to inaccurate or incomplete data

• Request deletion of your data where legally possible

• Withdraw consent for marketing communications

 

To exercise these rights, contact info@thebrickerycafe.co.uk.

 

8. Security Measures

We use industry-standard safeguards to protect your personal information from loss, misuse, or unauthorised access.

While we take all reasonable steps to secure your data, no method of transmission over the internet can be guaranteed 100% secure.

 

9. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic.

You can adjust your browser settings to refuse cookies, although this may affect site functionality.

 

10. Third-Party Links

Our website or social media channels may link to other websites. We are not responsible for the privacy practices of those external sites.

 

11. Policy Updates

We may update this policy from time to time. The latest version will always be available on our website, and significant changes may be communicated directly to you.

 

12. Contact Us

If you have any questions about this policy or our handling of your personal information, please contact:

The Brickery Cafe Ltd
12 Kingcup Avenue
Hemel Hempstead, Herts, HP2 4GF
Telephone: +44 01923609649
Email: info@thebrickerycafe.co.uk